Zales Outlet in Ontario, CA

Reviews about Zales Outlet

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  August 16, 2020, by Matt Smith
  Absolutely horrible customer service, I wouldn't even call it customer service. I received a phone call from their employee letting me know my ring arrived and was ready for pick up. Coincidently my fiancé was nearby and stopped in within 10 minutes of me receiving the phone call. They wouldn't let her pick up the ring as her name wasn't on the account (which I understand to an extent). However, the Zales employee acknowledged calling me and acknowledged that the ring was ready for pick up (only a $100 ring for my daughter, nothing crazy). The manager on site refused giving her the ring even though her own employee acknowledged that he had literally just called me and confirmed the number he called me on was the number that she provided. I asked to speak to the manager and she refused. After spending over $7k you would expect to be treated better and have better customer service but obviously they don't care about their customers. They're in it for the short haul just to get your money one time and not to have a customer for life.