MaxTool in Ontario, CA Open now

Reviews about MaxTool

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  May 13, 2020, by Walt Walter
  Since Max Tool opted not to post the review that I wrote on their website regarding one of their products, I thought I'd rewrite the review on this site... I purchased a Ventamatic CX1801HUB 18-Inch 3500-Cfm Ducted Whole House Fan w/ WiFi from Max Tool. I was excited to receive this whole house fan but was extremely disappointed when I received it. Almost every component is either damaged or so poorly made that there's no way I can install this system. The foam tape used to seal the damper box has huge gaps and doesn't stick properly. The dampers won't close properly. The ducting does not have any insulation for noise reduction and the fan housing is dented. I could go on but what's the point…. Max Tool was helpful with facilitating my return so this review is about the product they sell and not their customer service. If they would have allowed my product review on their website, I would not have posted it here.
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  February 22, 2020, by Ben Mellen
  Ordered a saw from them, they claimed that the saw was out of stock until late summer, (it is February at time of review) and they said they emailed for a refund from manufacturer. A couple days later called back to check on the status of refund and they said they were waiting on the manufacturer to confirm refund. I was instructed by customer service rep Anthony to contact manufacturer of saw, which i did, and they (customer service rep Allie) said that the saw was currently in stock and ready to ship. I then called back these guys and they magically found that the saw had already been shipped two days ago. They currently show the saw out of stock when you check their webpage. Something crazy is happening with this company, i am apprehensive about what will show up at my house. They are very courteous when speaking to them on the phone, but their lack of knowledge about what is coming and going is not confidence inspiring.